You are staring at a login form that keeps rejecting your password, or an error message saying your account is locked. This usually happens because of repeated failed password attempts or a browser storing an outdated login.

Locked out of your All Slots account

You see a message that your password is incorrect or that your account is temporarily locked after several tries.

• You typed the password in the wrong case or with an extra space.
• Your browser autofilled an old password.
• You tried too many times in a short period, triggering a security lock.
• Your account is not yet verified, so login is restricted.

1. Type your password manually instead of using autofill. Check that Caps Lock is off.
2. Clear your browser cache and cookies, then load the login page again.
3. Try a different browser or a private window. This rules out stored data.
4. If you use a password manager, open it and copy the password exactly.
5. Wait a short while before trying again. A temporary lock often lifts by itself.
6. Use the password reset option on the login page. Enter the email tied to your account.
7. Open the reset email and follow the link, then set a new password you have not used before.
8. Log in with the new password on a single device. Do not switch between phone and desktop.
9. If you see a message about verification, complete the KYC steps shown in your account area.
10. Take a screenshot of any error message. It helps support identify the exact lock.
11. After a reset, log in once and log out. This confirms the new password works.

Contact support when you have tried a reset and still see a locked message, or when you no longer have access to the email on the account.

Deposit or withdrawal declined for limit reasons

You get a message that your deposit or withdrawal exceeds a limit or is not allowed at this time.

• The amount is above the maximum allowed for a single transaction.
• You have reached a daily or weekly deposit cap set on your account.
• Your chosen payment method has its own transaction ceiling.
• Your account is not fully verified, so withdrawals are capped.
• You set a personal limit earlier and forgot about it.

1. Check the amount you entered against the limit shown on the deposit or withdrawal screen.
2. Reduce the amount to fit within the single-transaction limit.
3. If you hit a daily cap, wait for the next day and try again.
4. Switch to another payment method that allows the amount you want. Each method has its own ceiling.
5. Look in your account settings for any personal deposit limit you may have set.
6. If a personal limit is active, adjust it according to the cooling-off rules shown there.
7. Complete any outstanding verification steps so withdrawal limits are lifted.
8. For withdrawals, split the amount into smaller requests if a single cap blocks you.
9. Make sure your payment method is in your own name and matches your account details.
10. Try the transaction on a desktop browser if the phone browser shows an error.
11. Note the exact error text and the amount you tried. Support needs both to check the limit.
12. If you are using All Slots mobile casino, ensure the page has fully loaded before submitting.
13. Repeat the attempt after the limit window resets, such as the next day or week.

If the limit message appears even for small amounts, or you cannot find which limit applies, contact https://allslots.gr.com support for a clear explanation.

Deposit left your bank but is not on the casino balance

Your bank statement shows the deposit as completed, but the casino balance has not changed.

• The payment is still pending between your bank and the casino.
• You used a different account or card than the one registered.
• The deposit went to a bonus wallet that is not shown on the main balance.
• A technical delay on the payment provider side.

1. Wait a short while and refresh the casino page. Do not make a second deposit yet.
2. Check your bonus balance separately if you claimed an all slots bonus. Funds may sit there.
3. Confirm the deposit was made to the correct casino account, not a different site.
4. Look at your bank statement again. A pending status means the money has not settled.
5. If the bank shows pending, wait for it to clear before contacting anyone.
6. Take a screenshot of the bank transaction showing date, amount and reference.
7. Open your casino transaction history and compare the reference numbers.
8. Avoid depositing again until the first one is located. A double deposit complicates the fix.
9. If the deposit is missing after the bank confirms it cleared, gather both screenshots.
10. Send the screenshots to support with a short description of what happened.
11. Keep your bank’s confirmation number ready. Support will ask for it.
12. Do not share your card number or full bank login with anyone, including support.

Contact support once your bank confirms the payment has cleared and the amount is still missing from your casino balance.

Welcome bonus or free spins not credited

You finished a deposit or entered a code, but the bonus screen shows no extra funds or spins.

• The bonus code was typed with a typo or extra space.
• You did not opt in before making the deposit.
• The deposit method you used is not eligible for the bonus.
• You already claimed a welcome offer on this account.
• The bonus is pending until the deposit is confirmed by the provider.

1. Check your bonus history in the account area. The offer may be listed as pending.
2. Confirm you entered the code exactly, with no spaces before or after.
3. If you forgot to opt in, see whether the offer can still be claimed from the promotions page.
4. Check that your deposit method is allowed for this bonus. Some methods are excluded.
5. Wait for the deposit to clear. Bonuses often credit only after confirmation.
6. Log out and log back in through the all slots casino login page. This refreshes your account state.
7. Open the bonus section again and look for a claim button.
8. If free spins are missing, check the games listed for the offer. Spins may be tied to specific slots.
9. Make sure you have not already used a welcome offer on this account.
10. Take a screenshot of the bonus terms page and your deposit receipt.
11. Contact support with the code you used and the deposit reference.
12. Ask support to confirm whether the bonus was applied to a different balance.
13. Do not withdraw your deposit before the bonus issue is resolved. It can cancel the offer.

Reach out to support when the bonus is still missing after the deposit has cleared and you have confirmed the code and eligibility.

Keep one browser and one device for your casino account, and log out after each session. That single habit prevents most login locks, stale bonus screens and payment confusion.